Fees and charges shown in the AGL Energy App and My Account include GST, where applicable. This includes all fees and charges other than the following:
feed-in tariffs for residential cu...
This article applies to you if you've performed your own meter read. If you haven't done this, refer to How is my projected electricity bill calculated?
Need more help understanding your bill...
If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that li...
On the login screen, enter your email address and click 'NEXT'
If you’re set up with a password, you will see a ‘Password’ field
Enter your password and click ‘LOGIN’
If the screen s...
On the login screen, enter your email address or verified mobile number and click 'NEXT'
We’ll send a one time code to the email address or verified mobile number associated with your account
Ent...
How do I request a credit refund?
You need to contact us to submit a credit refund request. It will take up to 7 business days for the request to be processed and sent to your nominated bank accou...
To change the name on an account, the new account holder simply signs up to a new plan at the same property - go here to sign up. This will automatically finalise the account with the old account hol...
How is bill projection calculated?
Your bill projection is an estimated total of what your bill will be at the end of your billing cycle, either for the month or for the quarter.
For c...
If you've received a bill that's higher than usual, it can be due to a number of reasons. It’s important to understand where and when you use energy. Here are some checks you can make to help lower y...
We understand that life doesn’t always go to plan and sometimes you just need a little more time to pay. AGL offers a range of payment help, including online tools to arrange a payment extension f...
