I have not been able to access your app for months. Hugely inconvenient and frustrating

[MattyY78]

Hi Paige, thanks for your feedback.  Are you seeing an error page with a rainy cloud or is the page blank when you login?  Any screenshots you can share will help our investigations.

[Dawes84]

Yes, it goes to a page with a rainy cloud

[jaydeny]

Hi @Dawes84,

Apologies for the delayed reply!

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

Cheers,

Jayden

[OnE]

No, this is still not working for me. I've tried to reset the app and still getting the same error screen.

[Dawes84]

@jaydeny

Resolved how? I've had no assistance & it definitely is still not functioning. 

[Dawes84]

@OnE I've tried to get help with this for quite some time and am getting nowhere. I hope you have better luck than I 

[OnE]

@MattyY78 @jaydeny this is still not resolved. Please stop closing issues that people raised on this,

[jaydeny]

Hi @OnE  & @Dawes84 ,

Apologies for the misunderstanding.

There was a large-scale bug was resolved last month that was responsible for many similar issues, but it seems that this was not relevant in your cases.

If you can both send me a quick private message with your names, AGL account numbers and email address, I'll be happy to help further!

Cheers,

Jayden

[OnE]

@jaydeny I got this "You have reached the limit for number of private messages that you can send for now. Please try again later."

[Dawes84]

How do I send a private message?