About jaydeny

Rank: AGL Moderator

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jaydeny's latest conversations

jaydeny AGL Moderator
23-01-2020

Re: Power reconnected

Hi Peast1, Welcome to the AGL Community! Unfortunately this is not an enquiry that we're able to assist you with via the AGL Community as we require access to your account. You can get in touch with our customer service team here who'll be happy to assist you further! Kind regards, Jayden
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jaydeny AGL Moderator
20-01-2020

Re: E-Bills keep going to the wrong email address

Hi kandpm, Thank you for getting back to us. If you can send me a quick private message (you'll need to click on my username - jaydeny) with your AGL account number and current email address, I'll be happy to take a closer look at your account for you. Cheers, Jayden
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jaydeny AGL Moderator
22-11-2019

Re: Owning money

Hi, You can set up a payment plan on your "My Account" you can login by clicking here. If you need any further assistance you can send a message on your "My Account". Kind regards, Jayden
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jaydeny AGL Moderator
22-11-2019

Re: Fake actual meter reading

Hi Rosy, If they are unable to gain access to your meters these will be estimated unless they are remotely read. If you look on the back of the bill, this will advise if the account is based on actual read or an estimate. Depending on your meter type you can provide your own read via the AGL App. If you are not able to provide your own read, the account will be updated when the next actual read occurs. Kind regards, Jayden
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