About jaydeny

Rank: AGL Moderator

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jaydeny AGL Moderator
05-03-2019

Re: Electricity Usage charges

Hi Touser, Thank you for getting back to me! Using your details, I've taken a look at your accounts for the period of 31/10/2018-30/1/2019. My findings are below: For this 92 day period, you used a total of 2,456.271 kWh. You were charged the the first rate for 1,026.031 kWh and at the second rate for 1,430.24 kWh amongst these three separate monthly bills. Since my initial response yesterday, I've calculated that your threshold for the first rate is approximately 11.2 kWh per day. ...
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jaydeny AGL Moderator
05-03-2019

Re: Electricity Usage charges

Hi Touser, I'll be happy to double check these calculations for you. In order to do this, I'll just need you to send me a quick private message with your account number. Cheers, Jayden
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jaydeny AGL Moderator
04-03-2019

Re: Electricity Usage charges

Hi touser, Welcome to the Community! This threshold of 1,020 kWh is relevant to a quarterly (90 day) billing cycle. This works out to be approximately 11 kWh per day. For a monthly billing cycle, you should expect to be charged at this rate for the first 319-341 kWh (approx) depending on the length of the billing cycle depending on the number of days. Kind regards, Jayden
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jaydeny AGL Moderator
30-01-2019

Re: Cancel account

Hi Miaj21, We'd love to help you with this, but we can't tackle this request for you through the Community I'm sorry to say. You'll just need to get in touch with our friendly web chat team here to get this sorted out. Kind regards, Jayden
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