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limydoo Alumni
28-04-2016

How do online scams, like phishing or hoax activities, operate?

There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to: make a payment over the phone, or click on a link to view your account or to make a payment. These communications may also threaten disconnection activity within 24 hours of contact. They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who t ...
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limydoo Alumni
12-07-2017

How do I sign up for Solar Command Check?

If you’re eligible for Solar Command Check a registration banner will actively appear in My Account, you will also have the option to sign up via the ‘Solar‘ tab under ‘Manage Account'.Alternatively, you can call 1300 35 63 63 and speak to one of our friendly service agents to subscribe to the Solar Command Check service. To be eligible you must: Be an AGL customer on a solar tariff Have a solar system installed at your premise but no battery Have a smart meter with a minimum 30+ days of data ...
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limydoo Alumni
07-07-2017

How do you calculate the number of megajoules or units on my gas bill?

Whilst your gas meter measures gas usage in cubic meters, your usage is actually billed in ‘megajoules’ or ‘units’ on your bill, depending on your state. To calculate the number of megajoules, you must subtract your meter’s end read from the start read, then multiply by pressure factor and heating value. For WA, the number of Megajoules is then divided by 3.6 to get to billed units. A unit of gas is equivalent to 1 kilowatt hour of energy. The pressure and speed of the natural gas delivere ...
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limydoo Alumni
28-04-2016

What should I do if there is a gas leak?

If the smell of gas is coming from an appliance on your property, or from pipework near the gas meter, turn the natural gas meter handle to the off position first before you immediately phone your local plumber or gas fitter or, if you rent, your real estate agent. If you pinpoint the smell is coming from the meter, or if it’s making a hissing sound, follow the prompts on the Emergencies and Power Outages page.
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