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limydoo Alumni
12-10-2017

Announcement: Hoax emails are currently in circulation

Customers and non-customers should be aware of an AGL-branded email scam that is falsely claiming to be from AGL. The emails are presented as an eBill and may include a heading that includes "Credit card autopay rejection". Screenshots are posted below. The link asking you to ‘re-register your credit card autopay details’ takes you to a non-AGL website which is a scam website. AGL will never email you to ask for your personal banking or financial details. Also, any email correspondence fro ...
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limydoo Alumni
12-07-2017

What is the difference between Solar Command Check and Solar Command?

Solar Command Check is a daily update, based on your home’s smart meter data for the previous 30 days, to let you know if your system is producing solar energy or if we think there might be a problem. To do this we estimate your solar energy production, compare it against expected production for a system of your size, age, location, and provide an indication of its performance. This is only an estimate due to the limited amount of information we have about your system. Solar Command is a re ...
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limydoo Alumni
12-07-2017

What should I do if Solar Command Check shows an amber status?

An amber status means your system is producing a lot less solar energy than we expected and there may be a problem with your system. There could be several reasons for this, so we’ve provided this useful guide with steps to identify and resolve any faults. Once a fault is resolved, you may still see the amber status for up to 30 days as your data continues to be processed.
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limydoo Alumni
12-07-2017

How is Solar Command Check system status calculated?

To calculate your solar status we take into account your system details (system size, number of panels and year of installation) and your net import and export energy data from your home’s smart meter for the last 30 days. We then continuously run this data through patented algorithms and other reference data sets to provide you with an estimate of how your system has been performing for the last 30 days in comparison to what we expected.
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