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Rank: Powerhouse

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BWSS's latest conversations

BWSS Powerhouse
14-07-2016

Re: Tariff charges

It's always good to talk to AGL. positive or negative but your new rates are just so way over the top, both in base rate and discount structure, if you can PM your actual email addy I would be happy to show you what your up againt, then again you only have to visit the Simply Energy website, look for the RAA discount structure and see the same thing!!
10 Replies 0 Likes
BWSS Powerhouse
13-07-2016

Re: Tariff charges

Hi Jeremy, there is implied obligations and there moral obligations, we as customers should be notified, well in advance, not by us having to figure out and look for public notices, nor waiting till a next bill arrives, it would have done AGL no harm to email us all that the rates are going up, these are the links to see our new tariff, I think AGL have behaved badly and as such, much as I liked AGL and their software etc. my fingers will be doing the walking to Simply Energy, lets hope they are ...
10 Replies 0 Likes
BWSS Powerhouse
12-07-2016

Re: Tariff charges

Hi Jeremy, not quite but perhaps getting close. On the bill received it does state the short cut of MyPrices but when I or any customer goes to your website, and the point I was making, apart from the shortcut mentioned on the bill can you advise were the actual menu item is that states or points to the MyPrices, in other words and you do state it was there since mid June how does the average visitor to your website find, easily, the MyPrices, I have gone through all the menus I can see and can' ...
10 Replies 0 Likes
BWSS Powerhouse
12-07-2016

Re: Energy Plan

Hi and good morning, from past experience you can make as many payments as you wish, the bottom line is' pay on time' !! I personally use a direct debit to put the onus back onto AGL to do their part, but, I also make sure I have the funds there in the first place, in other words I leave no stone unturned and I take every precaution. Rob
Solved 8 Replies 4 Likes