About Wol

Rank: Semiconductor

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Wol Semiconductor
24-10-2017

Re: Electricity bills - Too many problems!

I feel for you, having been with AGL for some 8 years plus, gas and electricity.I have lost count of the number of incorrect bills I have had with both, and the hours on chat or phone trying to correct them - often with the "correction" making it even worse.The latest was yesterday: over an hour on the chat page with more numbers being bandied around - none of which bore any resemblance to the bill! The ridiculous thing is that the bill in question, a month old and direct debited, is actually co ...
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Wol Semiconductor
24-10-2017

Re: Electricity bills - Too many problems!

Further to that - I received the "revised" bill today - and it's identical with the (incorrect) one I complained about. I am going to the ombudsman tomorrow - AGL is beyond a joke.
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Wol Semiconductor
28-10-2017

Re: Online account does not update balance

Same here with gas bills - quite apart from incorrect billings which hours - literally - on webchat don't correct. I think we see a positive feedback loop here: AGL have so many complaints and incorrect billings that they take on more and more offshore staff, give them the minimum training and the lack of knowledge leads to more complaints and incorrect billings, which results in ........
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