About twoblues

Rank: Conductor

Learn more about ranks and badges.

twoblues' latest conversations

twoblues Conductor
23-11-2019

Re: Smart meter reconfiguration charges

Hello LeighThe advice you offer that the charge can be up to $165 was NOT the advice offered by your new connection team OR by your complaints department.I was informed that the charge is always $165 regardless of how the reconfiguration takes place - remote or otherwise. I was also informed that the reconfiguration is always performed remotely. I was informed also that my reconfiguration was performed remotely. I await with interest the charge levied. I will post the result.Speaking with the En ...
16 Replies 0 Likes
twoblues Conductor
20-11-2019

Re: Smart meter reconfiguration charges

Can I recommend that if you think a suppliers charges are inexplicably higher than other suppliers/retailers and disproportionate the cost of providing a service ( as I would for a remote action which can be done at a minimal cost) then contact the NSW Energy and Water Ombudsman - https://www.ewon.com.au/page/making-a-complaint The more voices they hear the more likely that AGL will be asked to explain their charges....onto it now!!
16 Replies 1 Like
twoblues Conductor
13-11-2019

Re: Smart meter reconfiguration charges

Factually untrue again Jayden.I have just been told by AGL (new connections) and confirmed by customer relations manager (complaints) that the charge for reconfiguring a smart meter is ALWAYS charged at $165 and is ALWAYS a remote operation. There is no UP TO about it.Various OTHER reconfigurations MAY be charged differently but there is only ONE charge for solar reconfiguration.In Vic the charges vary between $58 and $62.AGL pease respond to this message with the facts.Rick
16 Replies 0 Likes
twoblues Conductor
08-11-2019

Re: Smart meter reconfiguration charges

Hi Jayden I have been making some enquiries and I believe that the information you have given MAY be factually wrong. Having spoken to Endeavour Energy (my local electricity distributor) I have had email confirmation that the retailer is responsible for all aspects of meter supply and subsequent management. Further I have been informed by AGL personell that a company is subcontracted by AGL to perform tasks such as meter reconguration - Plus.Es - tel : 1300377118https://pluses.com.au/So AGL reta ...
16 Replies 1 Like