About twoblues

Rank: Conductor

Learn more about ranks and badges.

twoblues' latest conversations

twoblues Conductor
08-11-2019

Re: Smart meter reconfiguration charges

Hi Jaydeny.Allowing a third party to perform a service on behalf of AGL which has a large variability in the amount of input and subsequent charge to the customer appears to be foolish in the extreme. AGL absolves itself of any responsibility for the service or charge. Third party gets to nominate the level of service and subsequent charge applied. Customer gets hit with the charge with the charging agent (AGL) taking no responsibilty for the size of the charge. Third party (who operates to coll ...
16 Replies 0 Likes
twoblues Conductor
08-11-2019

Re: Smart meter reconfiguration charges

Hi Jayden I have been making some enquiries and I believe that the information you have given MAY be factually wrong. Having spoken to Endeavour Energy (my local electricity distributor) I have had email confirmation that the retailer is responsible for all aspects of meter supply and subsequent management. Further I have been informed by AGL personell that a company is subcontracted by AGL to perform tasks such as meter reconguration - Plus.Es - tel : 1300377118https://pluses.com.au/So AGL reta ...
16 Replies 1 Like
twoblues Conductor
08-11-2019

Re: Configuration of smart meter for solar power

Hi Jayden I have been making some enquiries and I believe that the information you have given MAY be factually wrong. Having spoken to Endeavour Energy (my local electricity distributor) I have had email confirmation that the retailer is responsible for all aspects of meter supply and subsequent management. Further I have been informed by AGL personell that a company is subcontracted by AGL to perform tasks such as meter reconguration - Plus.Es - tel : 1300377118https://pluses.com.au/So AGL reta ...
8 Replies 0 Likes
twoblues Conductor
20-11-2019

Re: Smart meter reconfiguration charges

Can I recommend that if you think a suppliers charges are inexplicably higher than other suppliers/retailers and disproportionate the cost of providing a service ( as I would for a remote action which can be done at a minimal cost) then contact the NSW Energy and Water Ombudsman - https://www.ewon.com.au/page/making-a-complaint The more voices they hear the more likely that AGL will be asked to explain their charges....onto it now!!
16 Replies 1 Like