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Rank: AGL Moderator

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-Nam- AGL Moderator
11-11-2019

Re: App not updating

Hi Peteinoz! Welcome to AGL Community. Interval data can take up to 48 hours for it to be updated and reflected on your My Account so it's not uncommon for the last 2 days to not be available right away. Kind regards, Nam
Solved 11 Replies 0 Likes
-Nam- AGL Moderator
11-11-2019

Re: Daily consumption of gas Megajoule usage

Hi MJ19! We do generally find customers using more gas during the winter period and this can certainly be the caused by using the gas heater more in this time. You can also check how much gas you've used and what your projected cost is by entering your meter reading on your My Account, you can log in here. You can also visit our tips page here to see what else you can do to reduce your future usage. Kind regards, Nam
Solved 6 Replies 0 Likes
-Nam- AGL Moderator
2 weeks ago

Re: App not updating

Hi drielsmapaul50, We'll need to check your account to see if it has been placed on hold. You can get in touch with us on your My Account here. Kind regards, -Nam-
Solved 11 Replies 0 Likes
-Nam- AGL Moderator
13-11-2019

Re: high electricity bill

Hi henry01! Welcome to AGL Community. If you have selected monthly billing for your electricity account, you'll need to check whether you have a smart meter or a basic meter. If you have a smart meter, then your monthly bills will be issued on all actual readings. If you have a basic meter, your meter is read manually by the network every 3 months. Your monthly bills in between the scheduled quarterly readings will be issued either on an estimate reading or a reading that you've pro ...
Solved 2 Replies 0 Likes