About Ellen1

Rank: AGL Moderator

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Ellen1 AGL Moderator
2 weeks ago

Re: qld govt utility relief rebate reversed

Hi Jay23! Welcome to AGL Community! There has been an ongoing issue with the credit being reversed automatically which is why we have placed holds on all QLD accounts affect, our concessions team are working through these as quickly as possible to get the credits back to where they came from, however as I am sure you can appreciate it is a big job. If you are concerns as your account is now owing, just touch base with our messaging team who will be able to hold the balance until t ...
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Ellen1 AGL Moderator
2 weeks ago

Re: Set up automatic solar refunds

Hi William! We can absolutely organise refunds for you, and automatic refunds ongoing. If you touch base with our dedicated Messaging Team through the online AGL My Account they will certainly be able to help. Thank you Ellen
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Ellen1 AGL Moderator
2 weeks ago

Re: Crazy gas bill - almost 6 x higher than usual!

Hello Wernerdp! Welcome to AGL Community! I can imagine that would be concerning, there are a few things you can check. Firstly, check the previous invoices on the second page to see if they are Actual or Estimated, if they are estimated, that would indicate that we have not been able to retrieve a meter reading and had to guess, so this bill would be any uncharged usage over that period. The other check I would do would be to check your gas meter reading on the meter, compare ...
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Ellen1 AGL Moderator
2 weeks ago

Re: Solar Export Restrictions

Hi Adrian2020, Could you please send me a private message so I can chase that up as that information is incorrect. We have had this confirmed by the products team multiple times, it is certainly based on Panel size not inverter size. Im really sorry you have been given the wrong information. Thank you. Ellen
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