About Ellen1

Rank: AGL Moderator

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Ellen1's latest conversations

Ellen1 AGL Moderator
2 weeks ago

Re: Bill Smoothing Average Usage

Hi AlexZ87! Welcome to AGL Community! Bill Smoothing is designed to adjust every 6 months for any changes in your usage. This means that you will get a review letter with your bills every 6 months advising you of any changes needed. Thanks Ellen
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Ellen1 AGL Moderator
2 weeks ago

Re: Gas hasn't been connected

Hi Ammenz! Welcome to AGL Community! Have you check the gas mains to see if they have been turned on? If you have and there is still no gas, I recommend you get in contact with us here. Thank you Ellen
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Ellen1 AGL Moderator
2 weeks ago

Re: Cancel account

Hi Kellyg8! Welcome to AGL Community! You can organise your move here in a few easy steps. Thank you Ellen
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Ellen1 AGL Moderator
2 weeks ago

Re: Usage is suddenly showing estimate

Hi Milesy, Welcome to AGL Community! Generally that would mean that your data has just not been uploaded yet. This can get delayed from time to time, most commonly around the weekend however should update within a few days. Thank you Ellen
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