About Ellen1

Rank: AGL Moderator

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Ellen1 AGL Moderator
3 weeks ago

Re: Bill

Hi KM27! Welcome to AGL Community! That sounds a bit confusing, double check the dates on both bills, if they are for the same bill period then we may have reissued the bill for a few reasons. If you only paid the bill today, then it won't show on the new bill, but give it 72 hours and message our dedicated team on the AGL App and they will be able to give you an updated balance. Thank you Ellen
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Ellen1 AGL Moderator
3 weeks ago

Re: Please inform AGL does not provide discount for Direct debit paid on time any more

Hi FLINagl! Welcome to AGL Community! You are absolutely right, we don't offer conditional discounts such as direct debit discounts, pay on time discounts or extra discounts for having both fuels anymore, although any still in place will remain in place until they expire. Instead in July 2019 we transitioned to low rate plans which offer all of our customers competitive, non-conditional savings, to provide them the cheapest bills we can, without any hoops to jump through. To review our cur ...
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Ellen1 AGL Moderator
3 weeks ago

Re: get credit paid into my bank

Hi JSAC! Welcome to AGL Community! You can request a refund through our dedicated team on the AGL App or AGL My Account. There is no automated process with this as there are a few checks we need to do first but our dedicated team would be more than happy to help you out. Thank you Ellen
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Ellen1 AGL Moderator
3 weeks ago

Re: Where do I buy the special lock for my meter box

Hi julieking236! Welcome to AGL Community! You can see where you can get a lock here! Thank you Ellen
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