About Ellen1

Rank: AGL Moderator

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Ellen1 AGL Moderator
Friday

Re: How much energy are you using (comparison with other NSW homes)

Hi Waller! Welcome to AGL Community! The graph on the front of the bills are based on an external survey that was completed by just over 8000 Australians, this means although the data is accurate as per the survey, its not very indicative of actual usage in your area. The best way to check if there is something wrong with your usage is doing daily meter readings over a span of time so that you can get an idea of when your usage spikes, and you can also check to see if there is any ...
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Ellen1 AGL Moderator
Friday

Re: Controlled Load - Day time in SA

Hi Nori, Welcome to AGL Community! Depending on why you are wanting it as a day time setting there are options we can take. Ultimately the hours are generally in the evening because that is when there is less demand on the network which is the point of Controlled Load and it is not affected by the Solar. If you are needing your hot water system to heat up multiple times through the day due to the size of the tank, you can just have your meter wired into your General Usage set ...
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Ellen1 AGL Moderator
Wednesday

Re: i want to check my discount and bill statement from 27/01/2020-now

Hi Tao! Welcome to AGL Community! If you would like to review your plan or discounts your can do so through your AGL MyAccount. If you are having issues with a bill have a look at our billing and payments information here. Thank you Ellen
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Ellen1 AGL Moderator
Tuesday

Re: Inaccurate Meter Readings

Hello BarryHamm, Welcome to AGL Community! When a reading is provided that shows that previous bills readings were too low, the system just sets up for an adjustment on the next invoice to avoid increasing the bill, however given that you also have solar this would affect the price of the bill so I do understand you wanting a new invoice. As you have already attempted to resolved this with our customer care team unsuccessfully, please send me a private message with your account in ...
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