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Xiaofeng's latest conversations

Xiaofeng Switched-on
21-08-2019

Re: Can anyone explain why I updated billing info but still get a late pay penalty?

Yes, customer service was the first guys I contacted. One of the guys asked me to send an email to billing team which I did. The billing team replied "the bill is located", and I was charged without discount. So now I've talked to Customer Service, Billing Team, AGL Community, seems nobody have gave a clear answer what/why happens.
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Xiaofeng Switched-on
21-08-2019

Can anyone explain why I updated billing info but still get a late pay penalty?

Due to my credit card expiration, I updated my billing info but AGL didn't take money from the new card, so I ended up with and overdue bill, so I paid more than I should. I consider it AGL fault. Can I get refunded ?
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