About googzman

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googzman Superconductor
12-09-2017

Re: Online account does not work

Now is probably not the best time to be checking if your online account works properly. The usage stats area has been down for almost 2 weeks now. A few of us have been trying to get AGL to tell us what is going on. No ETA yet that we know of.
14 Replies 0 Likes
googzman Superconductor
06-09-2017

Power usage web page hasn't been working for 2 days

Hi everyone, As some others have noted - there has been an extended outage on the AGL web pages that should be showing power usage reporting. It has not been working since Monday night (4th Sep). On behalf of the community, could we please get an update on this issue and when AGL expects it to be resolved ? Thanks and regards
15 Replies 2 Likes
googzman Superconductor
07-09-2017

Re: Power usage web page hasn't been working for 2 days

Hi Samjy, To answer your questions... The error is get is attached, but the text is:"Something's not right, but we're sorting it out.We're on to it. Please try again later.While we fix things, you can search for answers or ask a question at The AGL Community?" This is when trying to access the web based usage service, and happens on multiple browsers on both desktop and mobile devices. It appears to be widespread based on other posts here and what your staff are saying in the call centre. When w ...
15 Replies 0 Likes
googzman Superconductor
07-09-2017

Re: Power usage web page hasn't been working for 2 days

Hi AGL, This issue is outstanding for almost 4 days now. Your usage site isn't working for multiple users. Is anyone for the technology support team able to update this community on what is happening? (No offense intended to the moderator that answered prior, but I get the impression he/she is not aware of what is going on) Many thanks in advance.
15 Replies 0 Likes