About googzman

Rank: Superconductor

Learn more about ranks and badges.

googzman's latest conversations

googzman Superconductor
12-09-2017

Re: Online account does not work

Now is probably not the best time to be checking if your online account works properly. The usage stats area has been down for almost 2 weeks now. A few of us have been trying to get AGL to tell us what is going on. No ETA yet that we know of.
12 Replies 0 Likes
googzman Superconductor
07-09-2017

Re: Power usage web page hasn't been working for 2 days

Hi Samjy, To answer your questions... The error is get is attached, but the text is:"Something's not right, but we're sorting it out.We're on to it. Please try again later.While we fix things, you can search for answers or ask a question at The AGL Community?" This is when trying to access the web based usage service, and happens on multiple browsers on both desktop and mobile devices. It appears to be widespread based on other posts here and what your staff are saying in the call centre. When w ...
14 Replies 0 Likes
googzman Superconductor
07-09-2017

Re: Power usage web page hasn't been working for 2 days

Hi AGL, This issue is outstanding for almost 4 days now. Your usage site isn't working for multiple users. Is anyone for the technology support team able to update this community on what is happening? (No offense intended to the moderator that answered prior, but I get the impression he/she is not aware of what is going on) Many thanks in advance.
14 Replies 0 Likes
googzman Superconductor
18-09-2017

Re: Issues with getting usage data on website - Update

Hi everyone, Looking this morning - it seems like the usage stats/charges site is working again. How is it for everyone else?Appreciate the agl tech team sorting this out, although it was dissapointing that the outage was 2 weeks long. Hopefully repeat service issues like that can be avoided. Thanks.
29 Replies 0 Likes