About David_AGL

Rank: AGL Community Manager

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David_AGL AGL Community Manager
29-05-2019

Do fees and charges include GST?

Fees and charges shown in the AGL Energy App and My Account include GST, where applicable. This includes all fees and charges other than the following: feed-in tariffs for residential customers late payment fees dishonour payment fees.
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David_AGL AGL Community Manager
03-07-2019

I’m having trouble accessing AGL’s Solar Command monitoring service

If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below. How do I contact you? If you're a South Australian battery customer: Email us on savppcustomersupport@agl.com.au Call us on 1300 337 118 (option 2 then option 2) For Commercial Solar customers: Email us on commercialprojects@agl.com.au Call us on 1300 377 118 (press option 2 then option 1). For all other customers: Email us at solarcustom ...
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David_AGL AGL Community Manager
3 weeks ago

How is my projected bill calculated after completing my own meter read?

This article applies to you if you've performed your own meter read. If you have a smart meter, refer to How is my projected electricity bill calculated? You may be able to view a projection of your next bill after completing a meter read. Remember, your bill projection is an estimate only. Your actual bill may be different. We estimate your average daily charges based on your read provided for the billing period and will still take into account the factors like seasonality, similar home ...
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David_AGL AGL Community Manager
28-06-2019

Smart Home Starter Kit FAQ

Eligibility Who can sign up to this offer? Any AGL residential electricity customer in VIC, NSW, QLD and SA with an active market contract. Can I sign up if I have a gas account only? No, you must have an electricity account with AGL. How long is this offer available? As this is a pilot, the offer will be available for a period of 3 months (unless extended by AGL). Any applications received after 30 September 2019 will not be considered, unless otherwise advised by AGL. Can I keep my exi ...
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