About Talan2

Is it AGL's intention to stick with the one time codes when accessing your account online or are you going to allow people to set up passwords? I see there's an option to set up passwords but every time I try I get an error message even though all 3 criteria are met

I like to change my password on all online accounts every month but can't do it on AGL's system. This is a basic necessity and should be available. PLease rectify

Can someone from AGL please justify why I need to go through that stupid process to prove I'm not a bot when I'm logging in with my own unique password?

What gets me is there doesn't seem to be anyone either capable of or interested in assisting