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JonathanA Conductor
29-08-2019

AGL Usage incorrect in online urgent query please help

HI,Can someone check please. I just went to https://www.agl.com.au/ to check my usage today and found out that the usage seems to be totally incorrect. Never in my life that I have reached 84.17 kwh. All of the daily graphs are totally incorrect including previous months. The graph was fine yesterday and this was not the graph yesterday. There was even an update on 27Aug. Today, the last update was 24Aug. Currently, my up to date cost is 12.96. I am just worried that this might go up sig ...
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JonathanA Conductor
13-02-2019

Solar generation in myUsage tab stopped on 11Feb

Hi,Wondering if someone can check. When I logon to the https://myaccount.agl.com.au/overview and go to the myUsage tab. The graph showing solar generation starting 11Feb is not showing. Screen grab below I have check my inverter and it is in green status and generated 30kwh on Monday and 27kwh yesterday. Even the status on my account is showing that my system is producing solar energy. Usually, I check it daily at around 3pm and the graph will be updated as of yesteryday. I am just concern s ...
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JonathanA Conductor
15-02-2019

Re: Solar generation in myUsage tab stopped on 11Feb

Hi Jayden, I just check again today and Feb 11, 12 and 13 is still an estimate. I have called customer solutions today and I was advised to restart the inverter and see if AGL will receive the updated consumption/solar generation. Can you please advise if this is the next approach or do I just have to wait? I just receive my bill from Jan 13 to Feb 13 and the read type is just "estimate" . Thanks,Jonathan
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JonathanA Conductor
15-02-2019

Re: Solar generation in myUsage tab stopped on 11Feb

Hi Jayden,Thanks for your reply. So I will just have to wait and will NOT do anything in regards to restarting the inverter.There was a ref 158109274 raised and someone form customer solutions will check with data provider and they have advise that it will take 10 days. have a good weekend,Thanks,Jonathan
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