About Dgroomy

Rank: Semiconductor

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Dgroomy Semiconductor
12-02-2019

Account and billing

Would just like to touch base with someone about my last bill.My AGL account is $0.00, and has been $0.00 for the last few weeks. Yet I received a letter in the mail today stating that I've been charged a small fee due to not paying my bill?If someone could clear this up.. would really appreciate it.
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Dgroomy Semiconductor
15-02-2019

Re: Account and billing

Now you say that, I actually did Jayden. I recieved a text message stating that my bill was due.. I usually wait untill I recieve the hard copy in the mail but was ontop of my bills so followed the link and paid via AGL My Account. I suppose I'm just unsure whether to pay my bill again, or wait until my online account refreshes so I know I haven't doubled paid.. if that makes sense? Cheers,Dale.
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Dgroomy Semiconductor
13-02-2019

Re: Account and billing

Hi Jaydeny, I believe it was a direct debit that was unsuccessful/dishonored. I usually pay my bill in person, or via bpay. But this transaction was debit.I have a receipt stating it was successful, I also know the funds are available.. but recieving the letter last night stating I've been charged a small fee was quite a shock. If my bill is still overdue I'm happy to repay but I cant find anywhere that states my account is anything more than $0.00.
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