About Samjy

Rank: AGL Moderator

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Samjy AGL Moderator
16-11-2018

How do I log in using a password?

On the login screen, enter your email address and click 'NEXT' If you’re set up with a password, you will see a ‘Password’ field Enter your password and click ‘LOGIN’ If the screen says ‘Verify Code’, you haven't set up login with a password. Read How do I create a Password? Having trouble logging in? If you're not able to find the code, or it's not working correctly, get in touch with us.
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Samjy AGL Moderator
16-11-2018

How do I log in using a code?

On the login screen, enter your email address or verified mobile number and click 'NEXT' We’ll send a one time code to the email address or verified mobile number associated with your account Enter this code in the 'Enter Code' field and click 'NEXT' to finalise login. You'll need to use the code within 5 minutes. If you can't find the code in your email inbox, check your spam folder. Prefer to log in using a password? After the first time you log in with a code, you can set up a password f ...
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Samjy AGL Moderator
30-09-2019

How do I request a refund of credit?

If your account is in credit and you would like to request a refund, you'll need to get in touch with our customer service team. They can be contacted via web chat here. Refunds typically take 3-5 business days to reach customers.
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Samjy AGL Moderator
23-10-2017

How can I request more time to pay?

We understand that life doesn’t always go to plan, and sometimes you just need a little more time or assistance with your bill. AGL offers a range of payment options, including some simple online tools. If you’re having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account Or, you can contact us to see if you qualify for a payment plan. Have your account number and recent bill handy. For additional other options tha ...
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