About Samjy

UPDATED: 21 November 2019 The ongoing bushfires in New South Wales, Queensland and South Australia are causing significant damage to the regions and we’ll be supporting impacted customers and employees during this difficult time. Find out how in our press release here. If you have been impacted and you need help with your account please contact us here. The safety of our customers, the community and people are of paramount importance so if your home or business is in close proximity to the ...

On the login screen, enter your email address and click 'NEXT' If you’re set up with a password, you will see a ‘Password’ field Enter your password and click ‘LOGIN’ If the screen says ‘Verify Code’, you haven't set up login with a password. Read How do I create a Password? Having trouble logging in? If you're not able to find the code, or it's not working correctly, get in touch with us.

On the login screen, enter your email address or verified mobile number and click 'NEXT' We’ll send a one time code to the email address or verified mobile number associated with your account Enter this code in the 'Enter Code' field and click 'NEXT' to finalise login. You'll need to use the code within 5 minutes. If you can't find the code in your email inbox, check your spam folder. Prefer to log in using a password? After the first time you log in with a code, you can set up a password f ...

If your account is in credit and you would like to request a refund, you'll need to get in touch with our customer service team. They can be contacted via web chat here. Refunds typically take 3-5 business days to reach customers.