About Samjy

Rank: AGL Moderator

Learn more about ranks and badges.

Samjy's latest conversations

Samjy AGL Moderator
02-01-2019 03:24 PM

Re: Humming noise from meter

Hi PL2000, It is not common for a meter to produce a humming noise. We can request a technician to visit your site and inspect the meter. To do this, we require you to formally request AGL to raise a meter investigation service order with your Metering Service Provider, ensuring clear and safe access to the meter. If the meter is found faulty, it will need a replacement and no fee will be charged. You can request this be speaking to our webchat team here. Cheers, Samjy
1 Reply 0 Likes
Samjy AGL Moderator
31-12-2018 02:06 PM

Re: Payment history

Hi @Stelbell and @rco11ins, We are currently working on this feature in My Account. Check out this post here about the beta feature. Let us know on the thread if you can see it and what you think!
3 Replies 0 Likes
Samjy AGL Moderator
31-12-2018 01:31 PM

Re: email address for photo of meter read

Hi @fp38 and @Pervez, Do you have the App or My Account to submit your own meter reads? Learn how to do this here! Kind regards, Samjy
6 Replies 0 Likes
Samjy AGL Moderator
31-12-2018 12:59 PM

Re: moving out

Hi @aleky008, Welcome to the Community! If you would like to disconnect your gas or electricity, you can typically arrange this through your AGL MyAccount here. Alternatively, get in touch with our web chat team here. Regards, Samjy
1 Reply 0 Likes