About Samjy

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Samjy AGL Moderator
06-04-2020

What energy plan am I on?

Here's how you can view the details of your current plan including tariffs. Log in to My Account and select Account Settings from the drop-down menu in the top right corner. On the Property and plans tab, select Edit next to your plan name to view plan details and tariffs. You can also see the name of your current energy plan on page 2 of your bill under Your electricity supply details. How do I compare and change my energy plan?Here are the steps to compare and change your electricity or g ...
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Samjy AGL Moderator
27-02-2020

How do I update my mailing address?

Your mailing address is also known as your billing address because it's where we send your bills. The supply address is where the services are being supplied. You can change to eBilling and get your bills online in My Account under Bill Notifications. To update your mailing/billing address, you'll need to chat with us. If you're already on eBilling, we'll only use your mailing address for some communications that we're required to send by post. If you need the address on your bills, we can ...
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Samjy AGL Moderator
27-02-2020

How do I change the name on an account, AKA a change of ownership?

To change the name on an account, the new account holder simply signs up to a new plan at the same property - go here to sign up. This will automatically finalise the account with the old account holder and the new one will take over. If you don't want to change the account over completely, you can nominate an authorised person to the account. See how you can add an authorised person here.
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Samjy AGL Moderator
27-02-2020

Where can I update my payment or direct debit details?

My Wallet is where your credit card, debit card or bank information is stored securely so that you're able to easily make payment methods without having to re-enter your details each time. You can manage your stored payment information by going to Account Settings > Billing and Payments > Payment Methods > Edit From here, My Wallet, you can Add A Payment Method and Delete any old or expired cards. When you set up direct debit your bank details or credit card information is automatically de ...
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