About Samjy

Hi PL2000, It is not common for a meter to produce a humming noise. We can request a technician to visit your site and inspect the meter. To do this, we require you to formally request AGL to raise a meter investigation service order with your Metering Service Provider, ensuring clear and safe access to the meter. If the meter is found faulty, it will need a replacement and no fee will be charged. You can request this be speaking to our webchat team here. Cheers, Samjy

Hi @Stelbell and @rco11ins, We are currently working on this feature in My Account. Check out this post here about the beta feature. Let us know on the thread if you can see it and what you think!

Hi @fp38 and @Pervez, Do you have the App or My Account to submit your own meter reads? Learn how to do this here! Kind regards, Samjy

Hi @aleky008, Welcome to the Community! If you would like to disconnect your gas or electricity, you can typically arrange this through your AGL MyAccount here. Alternatively, get in touch with our web chat team here. Regards, Samjy