About Samjy

Rank: AGL Moderator

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Samjy AGL Moderator

How do I request a refund of credit?

If your account is in credit and you would like to request a refund, you'll need to get in touch with our customer service team. They can be contacted via web chat here. Refunds typically take 3-5 business days to reach customers.
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Samjy AGL Moderator

I might not be able to make a Bill Smoothing payment, what should I do?

If you are unable to make an upcoming payment, please get in touch with a member of our messaging team here in My Account so we can help you stay on track by applying a payment break or holiday. If you miss a payment without notifying us, your arrangement might be cancelled. Check your Bill Smoothing details and payments online in My Account or alternatively, contact us.
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Samjy AGL Moderator

Announcement, 21 March 2019: Hoax email in circulation with subject "AGL electricity bill”

We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title: “AGL electricity bill” How to identify whether you have received a legitimate or hoax email All legitimate AGL electricity bills will: Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email. What to do ...
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Samjy AGL Moderator

What’s new in the AGL App – March 2019

Making payments easier, faster and smoother. As part of our continuing journey to streamline your digital experience, our latest update to the app sees a new native payment system, accessibility support, and further improvements around login and password resets. Your feedback continues to be important to us, so please keep the suggestions and comments coming! While this release is focused on quality of life improvements, we will continue to bring new and updated features in future to give you ...
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