About jonesyGT

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jonesyGT Switched-on
29-01-2019

App not working & bill not sent

My app hasn't worked since 4th DecemberI'm also on monthly billing. Haven't received anything since November. My bill is normally due to be auto deducted from my account but that hasn't happened since December 7th, for November bill. Is this happening everywhere or just my app & bills? Can I do a read my self & put that through?Do I get discount if I do the read myself & save someone else doing it?
6 Replies 1 Like
jonesyGT Switched-on
30-01-2019

Re: App not working & bill not sent

Thanks Jayden. I'll send a message about the app. I haven't received any bills since what's listed above. I'm on monthly billing & it's auto deducted from my account. This didn't happen. I have actually "paid" roughly what my monthly bill is & my account is now sitting in credit. Could the payments have reverted back to quarterly?
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