Thank you for getting in contact with us again!
Now that the ongoing issues that we were having with your account are resolved, you should be able to reset your password at any stage. To do this, you will need to be logged out of the Community and My Account. You then need to go to the login page for either of these sites. It will look like this:
Once you enter your email, you will then be prompted to enter your password. However, to change your existing password, you will ...