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Jordanemm AGL Moderator
12-09-2017

Announcement: Electricity and solar usage error

UPDATED 17th October 2017 We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through their My Account access. An example of this issue is shown below. There appears to be a 2-5 day delay in the data that some customers are receiving. Our technical teams are investigating this at the moment and we will provide an update here as they unfold. Thank you for your patience throughout this time, and please a ...
3 Replies 0 Likes
Jordanemm AGL Moderator
12-09-2017

Re: Changing password for account login

Hi @Talan2, Thank you for getting in contact with us again! Now that the ongoing issues that we were having with your account are resolved, you should be able to reset your password at any stage. To do this, you will need to be logged out of the Community and My Account. You then need to go to the login page for either of these sites. It will look like this: Once you enter your email, you will then be prompted to enter your password. However, to change your existing password, you will ...
Solved 8 Replies 0 Likes
Jordanemm AGL Moderator
28-08-2017

Re: Is my health care card concession on top of the discounts I've already got for gas and electrici

Hi @bauhaus, Thank you for your post, and apologies for the delayed reply! To confirm which concession discount you would be eligible for, you can go straight to aglener.gy/concession. (But make sure that you have selected your correct state of residence in the top-right hand corner, here: Any concession discount that you're eligible for, would be added on top of your existing 33% and 15% discounts. To confirm application of this concession, you can talk to our service team via webchat here ...
Solved 3 Replies 1 Like
Jordanemm AGL Moderator
28-08-2017

Re: Electricity pensioner rebate

Hi @smithi, Thank you for your post  We would love to help you get your concession card linked against your account, and the good news is that you can do this at anytime yourself! All you need to do is go straight to www.agl.com.au and select 'MY ACCOUNT' in the top-right hand side of the page. This is what the button looks like: If you don't already have an account, you will need to register for one by following the prompts. Once logged into your account, you then need to select 'MAN ...
Solved 10 Replies 0 Likes