About KennyB

Rank: AGL Moderator

Learn more about ranks and badges.

KennyB's latest conversations

KennyB AGL Moderator
04-06-2020

Re: AGL app feedback on Daily Supply Charges - Status changed to: Under Consideration

Hi @pinkfrog1 , Thank you for your feedback. Supply charges are included in the 'cost so far' calculation. The details of what amounts to the cost so far, please see https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculated/ta-p/1242. We acknowledge that it's not the most intuitive so we are working on an initiative to help our customers understand what costs are included in the 'cost so far'.
1 Reply 0 Likes
KennyB AGL Moderator
04-06-2020

Re: Plan information and expiry date and notifications - Status changed to: Under Consideration

Hi @Adoyle82, Thank you for your feedback. I agree that showing plan information and a granular breakdown of costs and usage will be very beneficial. We already have a similar feature in the works so please stay tune.
1 Reply 0 Likes
KennyB AGL Moderator
18-12-2019

Re: Fix app to update payment status sooner - Status changed to: Needs More Info

Hi @Diddle , I can help get this investigated if you can send me your AGL Account Number privately. Thanks, Ken
2 Replies 0 Likes
KennyB AGL Moderator
18-12-2019

Re: AGL app useless if can’t tell you usage $ - Status changed to: Watch this Space

Hi @Jonathan86, Thank you for your feedback. We acknowledge the data presented in the app may not always be easy to understand so we wrote an article explaining how the figures are calculated which you can find here https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculated/ta-p/1242. We are also making some changes to improve the layout of information so that values will add up as expected. This is scheduled to become available in January.
1 Reply 0 Likes