About KennyB

Rank: AGL Moderator

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KennyB AGL Moderator
18-12-2019

Re: Fix app to update payment status sooner - Status changed to: Needs More Info

Hi @Diddle , I can help get this investigated if you can send me your AGL Account Number privately. Thanks, Ken
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KennyB AGL Moderator
18-12-2019

Re: AGL app useless if can’t tell you usage $ - Status changed to: Watch this Space

Hi @Jonathan86, Thank you for your feedback. We acknowledge the data presented in the app may not always be easy to understand so we wrote an article explaining how the figures are calculated which you can find here https://community.agl.com.au/t5/AGL-App-and-Online-Services/How-is-my-projected-energy-bill-calculated/ta-p/1242. We are also making some changes to improve the layout of information so that values will add up as expected. This is scheduled to become available in January.
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KennyB AGL Moderator
18-12-2019

Re: AGL Energy Ap failure (again)- Android - Status changed to: Needs More Info

Hi @bjbrtbloom, Could please tell me the model of your phone and the operating system version running on your phone? This will help us identify the issue. Thanks, Ken
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KennyB AGL Moderator
06-12-2019

Re: Gas Indicator. - Status changed to: Delivered

Hi @Petercasey , The gas cost so far and bill projection is an estimate based on similar homes in your state. Due to the technical limitation of gas meters, we are unable to give you a frequent update of your gas usage. If you wish to find out your actual cost so far and bill projection, feel free to submit a meter read. An instruction can be found here https://community.agl.com.au/t5/archiveKB/How-do-I-submit-a-meter-read-using-the-AGL-App/ta-p/10356.
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