About ERA

Hi Hannah,NBN provide layer 2 connectivity, ISP's provide layer 4 IP services. I can see the issue being deeper in the network than my router and its peer, so restarting my router will have little effect as proved by my restarts over the weekend.AGL's speed test records 49ms of jitter, this should be 30 or less.I tried Chat, but the virtual assistant ran out of ideas and now looking for a Human to take up the thread.

There are two routers in the southern phone / VOCUS network that are struggling. test show packet loss of around 50-60 % on address 172.31.20.6 and near a 100% on Vocus.net core router 49.255.7.185.Hope the techs see this as closing the messaging interface is not helpful like talking to the hand and waiting until business hours is frustrating for us, and bad for ALG reputation.