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Fionoula's latest conversations

Fionoula Conductor
18-02-2019

Re: New agl app

The new app is not as user friendly or as visually informational,i especially dislike the solar information. It is hidden and not immediately visible.solar command customers pay to be able to monitor their solar production and usage figures EASILY.put solar command on separate app or tab it CLEARLY on front page of new appnew app may be more useful to AGL eg rncouraging customers to fo their own meter reads (rather than AGL pay for meter readers?)the ne w app is neither effective or efficient fo ...
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Fionoula Conductor
16-02-2019

Re: Why we’re phasing out the old version of the AGL app

I agree, the old app was So much more useful especially for solar command
9 Replies 0 Likes
Fionoula Conductor
03-04-2018

Re: Electricity bill unavailable 4 December 2017 - 4 March 2018

@jaydenywrote:Hey Fionoula, Thank you for getting in touch! We're sorry to hear that you've had such an unsatisfyingly drawn-out experience with AGL. If you've recently referred this matter to the Energy and Water Ombudsman, then our escalations team will be handling things who'll be in touch with you soon. Kind regards, JaydenHi Jayden - not only is the bill still unavailable, but IQ does not show energy used or energy exported to grid for any date after the net meter was installed 24 February ...
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Fionoula Conductor
03-04-2018

Re: Electricity bill unavailable 4 December 2017 - 4 March 2018

Hi Jayden - not only is the bill still unavailable, but IQ does not show energy used or energy exported to grid for any date after the net meter was installed 24 February 2018. The complaint is still progressing slowly even though I have contacted ombudsman. I will probably have to contact ombudsman again before getting AGL action - not just a placating phonecall
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