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Fionoula Conductor

Re: Why we’re phasing out the old version of the AGL app

I agree, the old app was So much more useful especially for solar command
9 Replies 0 Likes
Fionoula Conductor

Re: Solar Smart Meters

In September last year I received notification that Ia free net meter would be installed on my property prior to the rebate finishing on Dec 31 2016. 2 weeks later (october)I was notified that my house required a 3 phase net meter and that this would be done shortly. In October, November and December I continually called AGL requesting information on when the free meter would be installed, eventually speaking to a supervisor who supposedly placed me on a "priority" list. 31 December came and wen ...
16 Replies 1 Like
Fionoula Conductor

Re: New agl app

The new app is not as user friendly or as visually informational,i especially dislike the solar information. It is hidden and not immediately visible.solar command customers pay to be able to monitor their solar production and usage figures EASILY.put solar command on separate app or tab it CLEARLY on front page of new appnew app may be more useful to AGL eg rncouraging customers to fo their own meter reads (rather than AGL pay for meter readers?)the ne w app is neither effective or efficient fo ...
8 Replies 0 Likes
Fionoula Conductor

Re: Electricity bill unavailable 4 December 2017 - 4 March 2018

@jaydenywrote:Hey Fionoula, Thank you for getting in touch! We're sorry to hear that you've had such an unsatisfyingly drawn-out experience with AGL. If you've recently referred this matter to the Energy and Water Ombudsman, then our escalations team will be handling things who'll be in touch with you soon. Kind regards, JaydenHi Jayden - not only is the bill still unavailable, but IQ does not show energy used or energy exported to grid for any date after the net meter was installed 24 February ...
3 Replies 0 Likes