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RobertPC Switched-on
21-06-2018

Re: Conversion Factor - Gas Hot Water System usage insane since switch to AGL

Hi Jayden I have provided actual meter readings for the gas and the usage on the bills was reduced to the current very high levels. No one on the phone calls mentioned to me that the conversion factor is also estimated! Can the conversion factor only be taken during a physical meter read? I will arrange for a meter reading to be taken as can't afford to keep paying such high prices! Would switching to quarterly billing also alleviate the conversion factor over charging issue? Cheers
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RobertPC Switched-on
21-06-2018

Conversion Factor - Gas Hot Water System usage insane since switch to AGL

We have recently switched to AGL in April and our monthly bills for hot water system gas usage have more than doubled. I'm convinced its to do with the conversion factor as I've been monitoring the units used at the meter (daily) and there is nothing crazy happening there. Over the last 2 months we've used 877 units which when multiplied by 10 then by a conversion factor of 1.006329 it puts us as using 8,825 MJ in 2 months!! Using these same units x 10 and the previous supplier conversion factor ...
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