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sugarkane Alumni
08-05-2015

Re: When will AGL launch a customer Energy storage solution sizing and economic modelling calculator

Hi Matthew, It’s great to see someone so engaged with the distributed energy revolution. I've been in touch with Ed, our Energy Storage Lead, and he's given me more info to respond to some of your questions. First off; yes, absolutely you will be able to charge from the grid to take opportunity of low off peak tariffs. I’d also like to give you some more information about the AGL Power Advantage battery. The first AGL battery will be able to discharge at 3kW, it can charge at up to 4.5kW fr ...
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sugarkane Alumni
04-05-2015

Can I claim for food lost as a result of a power outage?

Hi Robby, We can offer you assistance in managing your energy account if you've been affected by severe weather. Give us a call on 131 245 (we're here 24/7) to chat about your options. For compensation for loss of food as a result of an outage, it's best to speak to your distributor. Find yours: http://bit.ly/1qayGfh. Depending on their policy, they may be able to provide financial assistance. We hope that answers your question, but get in touch again if you would like more info. Tha ...
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sugarkane Alumni
04-05-2015

How do I update my AGL account?

As much as we love a good chat, you can now manage your energy anytime using My Account. Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck – thanks to our online account management system. Sure, you can always give us a bell on 131 245 and have a chinwag. But the easiest way to manage your account is with My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may hav ...
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sugarkane Alumni
04-05-2015

Re: Can you tell us about MUTs (maximum uniform tariffs) and what they mean for me?

Hi Fezbueller, Thanks for asking. Energy contracts can be confusing, so we’re happy to help you understand the different offers available so you can decide what suits you best. Generally, there a two types of electricity and gas plans available (depending on which state you live in). MUTs (also known as a standing offer or default rate) This is a basic energy plan with no discounts, no contract terms and no late payment fees. The price of the contract can change no more than once eve ...
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