Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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Web page, survey obliterates email of receipt

Semiconductor

When I PAYPAL my payment, I then get directed into a web page that says I should enable cookies for a survey. I do NOT want to do the survey, but there is no way to say NO. This means I do not progress to the "email receipt" option. Lost.

Let me add that the lack of a true online "contacts" and "request help" is abysmal, and just adds one more reason why I will move off AGL (whose web pages were obviously written and designed by someone straight out of Uni - if that).

So I am really expecting any progress on the above problem.

I suppose this just helps me "move on".

6 REPLIES 6
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Re: Web page, survey obliterates email of receipt - Status changed to: Needs More Info

AGL Community Manager

Hi @desog , can you provide a URL for the page where you're receiving this prompt?

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Re: Web page, survey obliterates email of receipt

Semiconductor

David,

 

I had just used Paypal to pay.

I could see the page return to AGL, then that page suddenly got replaced by a request to enable cookies to do a survey.

This has happened at least once before.

 

That was for electricity. When I then paid gas, Paypal returned to the AGL page and I was able to request a receipt to be emailed to me (ie: it did not go to survey).

D

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Re: Web page, survey obliterates email of receipt

AGL Community Manager

Thanks for reporting this @desog , the team is aware of the issue and are working on it. 

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Re: Web page, survey obliterates email of receipt - Status changed to: Investigating

AGL Community Manager
 
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Re: Web page, survey obliterates email of receipt

Switched-on

Similar just happened to me. I paid my Gas account and the receipt page (email / print) option briefly opened and before I could choose an option, the page went to a survey. I tried to go back but it wouldn't allow. Just kept opening the survey page. I tried to find a receipt option in my account, but there doesn't seem to be one. I ended up using snipping tool to save an image of the pending payment. This wasn't an issue when I paid my last electricity bill.

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Re: Web page, survey obliterates email of receipt

AGL Community Manager

This issue is confirmed and will be fixed in a future release

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