When I PAYPAL my payment, I then get directed into a web page that says I should enable cookies for a survey. I do NOT want to do the survey, but there is no way to say NO. This means I do not progress to the "email receipt" option. Lost.
Let me add that the lack of a true online "contacts" and "request help" is abysmal, and just adds one more reason why I will move off AGL (whose web pages were obviously written and designed by someone straight out of Uni - if that).
So I am really expecting any progress on the above problem.
I suppose this just helps me "move on".
Hi @desog , can you provide a URL for the page where you're receiving this prompt?
I had just used Paypal to pay.
I could see the page return to AGL, then that page suddenly got replaced by a request to enable cookies to do a survey.
This has happened at least once before.
That was for electricity. When I then paid gas, Paypal returned to the AGL page and I was able to request a receipt to be emailed to me (ie: it did not go to survey).
Thanks for reporting this @desog , the team is aware of the issue and are working on it.
Similar just happened to me. I paid my Gas account and the receipt page (email / print) option briefly opened and before I could choose an option, the page went to a survey. I tried to go back but it wouldn't allow. Just kept opening the survey page. I tried to find a receipt option in my account, but there doesn't seem to be one. I ended up using snipping tool to save an image of the pending payment. This wasn't an issue when I paid my last electricity bill.
This issue is confirmed and will be fixed in a future release