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FrancisTony Conductor
11-04-2018

New Meter

I was told 28 business days ago that AGL will swap out my meter within 30 business days. I called 4 weeks in, and was told all is good and it will be done within 30 business days. We are on business day 28 and I called to find out what is going on and apparently it wont be done within 30 business days. I don’t think your organisation understands how to use numbers. You said 30 days. This is an explicit number that is supposed to mean something. If you meant 3000 then say 3000. Now I understand n ...
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FrancisTony Conductor
12-04-2018

Re: New Meter

Is that because you also had a solar system put in? I would imagine that its in AGL's interest to delay as much as possible. Every day is another day of electricity they can charge. Multiply that by thousands and it adds millions over the year. So much for their environmental responsibility as they are not really interested in renewable when its owned by the customer and impacts their bottom line.
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FrancisTony Conductor
21-04-2018

Re: New Meter

Hi bmcelveney, I will post how I go getting my bills reduced to supply fee only. You should be able to claim a similar amount for their 6 week delay. It may only be a few hundred dollars but there is a principle involved and the lack of information is even worse. These are the guys that charge me a fee if I am a day late paying my bills.
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FrancisTony Conductor
14-04-2018

Re: New Meter

Thanks Jayden, That is the number I have been calling. It is a waste of time calling it and being told there are delays as it does not provided me with any additional information. I run a business so I know there can be unexpected delays (and I know it has nothing to do with you), but AGL faults should not cost your customer. Yesterday, 13/4/2018 it hit 30 days and from today on wards, AGL should only bill me the daily connection fee until this is sorted. Then you can delay as long as you like. ...
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