About FrancisTony

FrancisTony's latest conversations

FrancisTony Conductor
21-04-2018

Re: New Meter

Hi bmcelveney, I will post how I go getting my bills reduced to supply fee only. You should be able to claim a similar amount for their 6 week delay. It may only be a few hundred dollars but there is a principle involved and the lack of information is even worse. These are the guys that charge me a fee if I am a day late paying my bills.
6 Replies 0 Likes
FrancisTony Conductor
21-04-2018

Re: I can’t get AGL to install my new solar meter 11 weeks after my solar panels were installed

Same situation.I am going to move my 3 accounts to a different retailer unless they ignore all charges (except their supply fee) from the date they committed until the date the meter is put in place. Then I don't care how long they take. You should do the same.
2 Replies 1 Like
FrancisTony Conductor
14-04-2018

Re: New Meter

Thanks Jayden, That is the number I have been calling. It is a waste of time calling it and being told there are delays as it does not provided me with any additional information. I run a business so I know there can be unexpected delays (and I know it has nothing to do with you), but AGL faults should not cost your customer. Yesterday, 13/4/2018 it hit 30 days and from today on wards, AGL should only bill me the daily connection fee until this is sorted. Then you can delay as long as you like. ...
6 Replies 0 Likes
FrancisTony Conductor
12-04-2018

Re: New Meter

Is that because you also had a solar system put in? I would imagine that its in AGL's interest to delay as much as possible. Every day is another day of electricity they can charge. Multiply that by thousands and it adds millions over the year. So much for their environmental responsibility as they are not really interested in renewable when its owned by the customer and impacts their bottom line.
6 Replies 0 Likes