About Sh

Rank: Conductor

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Sh Conductor
15-11-2017

Re: Electricty Billing error again - Customer resolution asked me to pay for investigation again!

It has been am ongoing long term battle again with AGL to correct my electricity bill. With the ref No.: 146736607 on 24 Oct 2017, Josh said he got every details recorded for my case and will follow went up for me. On 14 Nov 2017, Tyler (ref No.: 1472737349) asked me to tell him the story again. I have been talking to 10+ people in AGL and 10+ time about what went wrong with my electrity bill. However, everytime is a battle that everyone told me 'The meter reading i correct'. Every time I have t ...
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Sh Conductor
09-10-2017

Re: Electricty Billing error again - Customer resolution asked me to pay for investigation again!

It seems your team kept on ignoring my notes that explained the issue. They insist on the investigation based on their misunderstanding of my case. And now they came back to me with the response based on their wrong understanding of my case again. In the past two weeks, I had so many people responded to me but each of them only knew half of the story. It has extremely hard to message forth back on FB messenger. Is there any way to escalate to a human that I can talk to? This is disappointing exp ...
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Sh Conductor
02-10-2017

Electricty Billing error again - Customer resolution asked me to pay for investigation again!

Hi AGL,It is the billing error again (the third time), and the customer resolution team (Through Facebook message) asked me to pay $40.02 to investigate the meter read.It was plain simple that the bill for the period 29 Jun 2017- 26 Sep 2017 has over estimated of my electricity usage. It is nearly twice usage as I have been in the past 10 years, and I received the sky highest bill in 10 years according to my electricity usage records in the past 10 years. My usual daily usage is ~ 4k Wh / day, b ...
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Sh Conductor
24-08-2016

Re: Extremely High Gas Bill

AGL previously refund me those over charges, however now, the same poor billing error happend again, but this time, they charge me those refunds for previous orvercharge again. This is to say, I over charge you $200I refund you $200I over charge againI correct my bill, but I want you pay the $200 I issued to you previously due to the over charge. this is insane
15 Replies 0 Likes