About SandyM

Ellen,I think you will find that the payment is intended to assist with utility bills as a whole. It was never intended solely for electricity and as such AGL has no right to retain this paymentI did contact the ombudsmen regarding this.Surely the covid payment could be applied to the Daily Service charges and the usage charges, first, rather than withholding the full rebate due to credit balance.There are numerous solutions to the problem.It needs to be solved for all affected customers for all ...

The problem isn't really solved. The underlying issue remains until next time.

With the Federal and Qld governments using electricity utilities to distribute payments ,dividends and rebates, I have had a long running battle with AGL to get these paid as my account is always in credit due to solar.Surely AGL has the skill and technology to pay the full credi displayed on the statement.I suspect the willpower is lacking.It is frustrating as a customer to request a refund every single time a govt payment is made , I feel sure that it is equally stressful for staff dealing w ...