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Emanuele Semiconductor
08-07-2016

Incorrect reading on my gas bill

Hi all, after 3 high gas bills with the following amounts: Bill period: 10.09.2015 - 10.12.2015 Consumption: 5,5055.46MJ Amount: $185.58 Bill period: 11.12.2015 - 21.03.2016 Consumption: 4,906.88MJ Amount: $191.49 Bill period: 22.03.2016 - 20.06.2016 Consumption: 6,764MJ Amount: $263.92I contacted the customer service and the representative told me: 9:58, jul 4 Imt***: 64,265 is the meter read for the date 20.06.2016.while my last bill was: So we realised that due to a system error all my 3 ...
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Emanuele Semiconductor
13-07-2016

Re: Incorrect reading on my gas bill

Hi @NathanB! I haven't got any notification of your answer so I didn't know you replied. I'm looking forward to hear from you then. Cheers
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Emanuele Semiconductor
13-07-2016

Re: Incorrect reading on my gas bill

Thanks @Veronica! I sent an email to the complaints team as a last shot. If I don't get an answer soon I'll make a complaint with the Energy & Water Ombudsman NSW.
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Emanuele Semiconductor
12-07-2016

Re: Incorrect reading on my gas bill

I got the last billed revised. Now the reading is correct but a mysterious multiplier factor of 10 appeared making the gas consumption exactly the same as before. I've verified with my neighbours and our meters measure in Litres so don't need to be multiplied by 10. The customer service doesn't want to help me and keeps saying that the calculation is correct. It's getting annoying now, I'm going to issue a complaint with the Australian Competition and Consumer Commission.
6 Replies 0 Likes