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Veronica Conductor
01-08-2016

Monthly billing and own meter reading

My monthly gas bill is due on the 1st of every month. Which day of the month am I required to provide my own meters reading?
2 Replies 1 Like
Veronica Conductor
13-07-2016

Re: Incorrect reading on my gas bill

My suggestion, go to Ombusdman! I had meter reading issues with AGL, followed up for ONE year. Same thing, they were assuring it will be rectified, I will gey a credit. Many emails, expensive phone calls to 1800, 13, number, @ around 1 dollar a minute. Nothing done for one year! The credit was reaching more than $1000. It was fixed in one week, after I went to the Ombusdman. Don't leave too long. AGL admin is incompetent, and does not how to reverse when more than one bill. At the end, the clien ...
6 Replies 1 Like
Veronica Conductor
08-07-2016

Self reading gas meters

I am not in the monthly billing program. AGL was able to access my meter for more than 10 years. Suddenly, las two bills were estimated. But overestimated by far, even after those 10 years! I managed to read and take a photo of meter, but found nowhere to send it to! The input your own reading button, seems to be ONLY for monthly billing. What about quarterly clients? Where do we send our client readings? Used to be an email to Jemena. Seems no longer the case. Email bounced back undelivered. Pl ...
2 Replies 0 Likes
Veronica Conductor
13-07-2016

Re: Self reading gas meters

Thanks for yoyr reply. Jemena Gas, said self meter reading information is to be sent yo distributor (AGL). AGL said they do not own ths process... so, who does?
2 Replies 0 Likes