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Kiwifruit Switched-on
12-04-2018

Re: AGL ignoring customer meter readings

Hi Jayden, Unfortunately this has not been resolved at all. I decided to terminate my account with AGL and was assured that I would receive a final bill based on an actual final reading. However, that did not happen. My final bill was estimated, as every single one since I opened my account with AGL and this time it was absolutely ludicrous. Your billing department decided to set my initial reading as zero for both my gas meter and my hot water meter and estimated my final readings as 274 and 85 ...
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Kiwifruit Switched-on
20-02-2018

AGL ignoring customer meter readings

I have been disputing my gas bills for the last 6 months, as AGL have billed me based on estimated readings that have nothing to do with the actual ones. I have emailed them photos of the meters showing the readings on different dates and have entered those online. However, they have not been used. I just received my latest bill and it is a total travesty. I am being charged for 5 times more gas than I am actually using and after several phone calls nothing has been resolved. The bill actually s ...
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