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OhDearOhDear Conductor
a week ago

AGL are IMPOSSIBLE to contact. No Customer Service Staff contactable. Hopeless

I have never had the misfortune to deal with a more inept customer service orientated company as AGL..Your website link to live chat is inoperative.Your contact number never provides person to person telephone contact..AGL are the most difficult company I have ever had the misfortune to deal with..So frustrated at I at being unable to speak with anybody at your offices I have lodged an online complaint with the ACCC.I will now lodge an online complaint with the Energy Ombudsman and after that I ...
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OhDearOhDear Conductor
a week ago

Please phone me. AGL have my phone numbers.

Please phone me ...AGL have my phone numbers.
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OhDearOhDear Conductor
a week ago

Re: Ellen1

NAM..AGL have incorrectly charged me GST on a 'FeeWaiver'. If AGL believe they have right at law to do so then please advise why ....... otherwise please return the GST that you have erroneously applied to my bill..My previous message provides the basis of my complaint..Please do not ask me to repeat this complaint or suggest that I , " .... send us a private message so we can check this out for you, you can do this by selecting my name" as I am tired of needing to correspond via these ...
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OhDearOhDear Conductor
2 weeks ago

Ellen1

Ellen 1 Please refer to my bill NMI [removed]. Thank you for your email and I have read the suggested references you included thereto. . I note the "Special Meter Read Fee" of $38.80, listed under "Other Charges" is reimbursed to me under 'Credits' . I note your website states this fee is inapplicable if persons are simply changing providers (as is my case) and is intended to be charged only to AGL customers changing residence address. If this fee should not have been charged to me, and ...
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