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David Conductor
24-05-2016

Printing of account

I have trouble when I print out my AGL account. The variables (e.g. my name, address and the dollar amounts) are printed as open rectangles. I can "see" the account OK on the screen - it just won't print. I don't have any other printing problems with any other documents or pdf files. I had a "chat" online to an AGL person but all they did was send me a copy of the account - which still wouldn't print. Is anyone else having this problem?
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David Conductor
30-05-2016

Re: Printing of account

Hi JeremyI just had a look at the account with Firefox – unfortunately it also printed with the variables shown as open rectangles. I am not sure that this was displayed in pdf format – but it still wouldn’t print. This remains my only document that I can’t seem to print….I also just tried to print out my electricity account which I also hold with Agl – from March and got the same result. I was able to print it out last March. Something has changed since then – either at my end with maybe a soft ...
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David Conductor
01-06-2016

Re: Printing of account

When I tried to save the bill it seems to want to save as a "web Archive" format - and I can't seem to save it as a pdf file. When I look at the bill in Preview it appears with the open rectangles in place of the variables. I downloaded the Adobe reader upgrade but this doesn't seem to have changed anything...will continue to work on it. I repeat, I seem to be able to print anything else fromany other website - just not from Agl...
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David Conductor
01-06-2016

Re: Printing of account

Hi Jeremy. I have tried accessing the bill both from the email and through my online account previously. I have tried printing it from both areas and it still doesn't work. I just tried it again and if I right click and open it in Preview it now looks OK but still prints out all the variables as open rectangles..I am getting a bit tired of this...and I am wasting ink and paper everytime I try something else...
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