About julesb

Rank: Conductor

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julesb Conductor
08-03-2018

Re: My AGL IQ - Daily usage data

Hot off the press ... apparently they found the problem and is a "master" issue with IT. A fix is being tested towards the end of march and should be ready for public April/May - so ~6 months to get back to something that was working fine.Good luck
13 Replies 1 Like
julesb Conductor
02-03-2018

Re: My AGL IQ - Daily usage data

I suspect I only got a call as part of their obligation to EWON https://www.ewon.com.au/ - which is where I took my complaint.We've now moved supplier to http://diamondenergy.com.au/ who are happy to provide usage data on request.
13 Replies 0 Likes
julesb Conductor
06-02-2018

Re: My AGL IQ - Daily usage data

Had a nice follow up call from AGL yesterday.... case is still with IT. !?!?!
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julesb Conductor
22-01-2018

Re: My AGL IQ - Daily usage data

Still ongoing.Reply from your IT support desk said it was fixed.... when we tried, it looks exactly the same (sad face) and still not option to view detail.This is an important feature to be able to view energy usage and solar production and adjust consumption as required to aovid bill shock.I think its time to find a supplier that can pass on this information to customers.
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