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satya Switched-on
14-08-2020

Re: Special Meter Read Fee-DR - Why I am being Charged?

Hi Steve, when you say gas is not disconnected, what does it mean?Does it mean previous occupant didn't disconnect the gas connection and haven't paid the gas disconnect charges? Also as per the joining terms I was supposed to get $25 gas credit on my first bill but I can see the credit amount is $22.73. Why is that so?
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satya Switched-on
14-08-2020

Special Meter Read Fee-DR - Why I am being Charged?

Hi. I just got my first gas bill and it shows that I was charged by "Special Meter Read Fee-DR" of $14.8When previous owner left you would have done a final reading and already charged them the same "Special Meter Read Fee". Now what's the point of charging again for same thing. A "normal reading" after new tenants moving in would suffice. No need for this "special reading".How do I dispute this?
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