About Minnow

Hi Coop1 - had a better experience today and pressed the Resolutions Team today to contact Intellihub who say they had already identified that our meter was offline. It seems Intellihub monitor the meters they instal and our unit was already flagged for attention, though I don't believe there was any urgency on the Intellihub side. Anyway, AGL have arranged for Intellihub to send another technician who will reconnect or replace the faulty meter (sigh). I hope you receive the support that you nee ...

AGL arranged for Intellihub to instal a smart meter Landis-GYR E355 in April 2022. It was in September 2022 that I realised the bills that followed were estimates, and the usage was much higher than we had ever used. I raised the issue in September 2022 and again in November 2022. In early January 2023 a technician from Intellihub was sent who reset the smart meter and told me that it hadn't been working but was now and they would send the updated data to AGL to have our bills corrected. I'm sti ...