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Calls from AGL energy (03) 8613 9353

I have received multiple calls this week from the phone number (03) 8613 9353. When I picked the phone call, there was silence for more than few seconds and then, caller introduced herself as "Calling from AGL Energy as their is a problem with your account". She started by telling me that "this call will be recorded for monitoring and coaching purposes" making it sound really genuine. She then asked me to verify my details before she could tell me what the problem is. I asked her to give some id ...
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