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Zeezee Switched-on
22-07-2020

Concession

I have been impacted by job loss due to COVID-19 and was issued a concession card due to my circumstances. I contacted Agl on two occasions to backdate (about two months backdate) my gas and electricity bill to when my concession card (health care card) was issued. I was denied on both occasions especially on the second occasion after highlighting to their customer team about the 12 month backdate rule for concession card holders in Victoria. Agl’s explanation on both occasions that it was agai ...
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