About Viano

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Viano Switched-on
a month ago

Re: Smart meter usage in app

Thanks for responding!! Our meter was installed on Wednesday 15 July. The installer took me through the instructions to read the meter at the meter, and when I asked what I needed to do to see the usage on the app, he said that my account needed to have the NMI code of the meter assigned to it, but wasn’t sure where to do that. Can you explain what happens? Is there not some way that I can do this, or must it be done for me? Cheers and thanks!
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Viano Switched-on
a month ago

Smart meter usage in app

Our smart meter has been installed but no updated usage is showing online or in the app. Do I have to register the meter against my account, or in the app? I would like to apply the meter NMI against my account in the app, but can’t find where to do so.
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