About dh

Rank: Conductor

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dh Conductor
22-07-2018

Re: I need the email address please

Hi this fella bwss is an employee of agl, if you look around the agl community agl have him trolling everyone who posts hear. He is what you would call damage control. Agl stuffs up a lot and then tries to hold their customers responsible for agl stuff ups, such as over charging, direct debit errors, emails demanding bills are paid before a meters are read and bills are even issued, Bwss will give you bad misleading advice about the ombudsman and ACCC trying to convince you its a waste of time ...
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dh Conductor
11-09-2018

Re: I need the email address please

Same way most companies deal with problems. Be difficult, deny responsibility, put up language barriers, blame everything but yourself, delete negative reviews, then ignore the customer until they give up... Problem solved! The best excuse agl have used with me is, our computers are in control and tell us what to do and how much to charge people. I though that was a good one, agl staff have watched terminator. My first 2 bills in my new flat were predicted on another persons bill who lived here ...
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dh Conductor
10-10-2018

Re: Overcharged Gas Bill

Has agl sorted out this problem? I have the same problem with a gas bill that has tripled, and I'm just one person in a very small one bedroom flat. Agl has done their best to ignore the issue and tell me I just have to keep paying, after a complaint I was contacted by both energy watch and red energy today who both compared my electricity bills and said that agl has been over charging me by $100 per quarter on electricity and supply charge, that's $400 a year. They will be sending someone next ...
1 Reply 0 Likes
dh Conductor
18-07-2018

Re: My incredibly high electricity bill from AGL

I live in a complex where the meters are padlocked in a cabinet out the front, our land lord says the power companies are the only ones who have a key for meter readings. And no one but the power companies are allowed to access the meters. Agl has repeatedly altered amounts, and dates of direct debit arrangements from my bank leaving my bank over drawn and with dishonor fees. Agl has admitted their repeated mistakes and claims they have no idea how or why these errors keep happening. They have r ...
12 Replies 0 Likes