Hi there @Nathan, I rang up and sorted it - I don't use bill smoothing but I pay $22 a fortnight via centrepay directly from my disability pension. My fortnightly usage is about $9. Apparently AGL cannot change my payment amount for me. I was able to get some of my credit back in a cheque that will arrive sometime next year. There are no banks to clear that cheque in my town, so I will hopefully get that money back by the end of January 2018. Thanks.