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jdpug Semiconductor
24-07-2020

Re: Estimated reads despite long standing Smart Meter

Hi Jenna, I have spoken to AGL through the online chat function and was updated through there on the situation, I found the operator there much more helpful, and wasn't sent off on a wild goose chase as per the first three or four times via resolutions.Actual data is now filled in and three bills have been either cancelled or credited.Very happy with the eventual result, but not with the considerable time and effort it took to get there. Cheers,jdpug.
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jdpug Semiconductor
18-07-2020

Re: Estimated reads despite long standing Smart Meter

Just received an email back from AGL after dutifully sending in pics as instructed: Dear Jason,We’ve received your photo.Thanks for contacting us regarding your account.Unfortunately, it looks like you’ve sent us a photo of Smart meter.This type of meter will not be able to read manually.What do you need to do now?If you require any further assistance, please give us a call anytime on 131 245Yours sincerely,The AGL TeamAlways happy to help My response was measured but not impressed: Dear AGL, pl ...
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jdpug Semiconductor
17-07-2020

Estimated reads despite long standing Smart Meter

After 80 days, 2 incorrect bills and half a dozen phone sessions with AGL, I feel the need for a bit of a rant. We have a smart meter.We have changed retailers on pretty much an annual basis, and every-time it's been a seamless change over with a lag time of a week maximum before meter data and billing data are in sync. AGL have somehow managed only a single day of actual data in the first 60 days (and have since happily sent 2 estimated bills with 3-4 times my actual usage!)They now have 20 day ...
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