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IWANTMYMONEY Switched-on
20-04-2020

with holding of credit refund

So, AGL promise to help people affected by COVID 19.......so the website says but the reality is far from that. I have lost my job due to COVID 19 and rang AGL to get a refund of the credits in both my gas and electricity account on 8/4. The chat people are basically useless and have no power to do anything helpful, but yet they understand your situation NOT. I finally get a phone to use ( I had to sell mine to get some money ) and call the Resolutions Team to be told that my payment is was stop ...
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