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Rank: Semiconductor

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Frustrated Semiconductor
07-12-2015

Re: Never ending billing problems (Electricity)

Hi, I believe the reference number is: AGL-FF-2015112414372 but I have only received one email with this number. We received a bill from you today. However, our previous payment of $356.69 is not reflected on this bill. Also, the bill is an estimated one – not actual. When I look at the bill and payment history online, I can see the payment, but I have no idea how it has been applied or where the credit of $8.15 comes from. Also, when you look at bill and payment history, the bill issued previou ...
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Frustrated Semiconductor
06-12-2015

Re: Never ending billing problems (Electricity)

I have already done this & they cannot figure out the problem This was their response on 30/11. Haven't heard anything back yet: We apologise you’ve had this ongoing issue with your account, I can see the last agent did reissue the bill, and whilst it appears on our side it is not issuing out to you. We have raised a bill error complaint to fix this for you and again are sorry for the experience I thought this would be a more successful way to get this resolved, but i guess it isn't.
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Frustrated Semiconductor
29-11-2015

Never ending billing problems (Electricity)

This is the latest in a series of billing/invoice problems from a company that doesn't seem to care about the customer. Although this is specific to electricity, we have also had numerous issue with our gas account. 23-NOV - received SMS from AGL saying thatour electricity bill was overdue. We had never received a bill nor was there any invoice online,23-NOV - Call AGL and got transferred twice until I spoke to someone from customer resolution. She said there was a problem with our bill and they ...
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