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Rank: Switched-on

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Annoying Switched-on
Saturday

Re: Lack of Customer Focus

Good Luck.Hope you have better luck and straight answers to simple queries.
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Annoying Switched-on
Saturday

Lack of Customer Focus

I received a confusing email to say my plan has changed and cost will increase. I rang for a better plan and told that my current plan has been extended for 12 months??? I then tried repeatedly to obtain my plan details and Contract Expiry Date VIA email through online, chat and phone call. I have no cause to contact AGL but if the latest experience is any guide, customer service is severely lacking. As a Customer and Shareholder, I do hope that other customers are not facing the same difficult ...
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