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christasman Switched-on
16-03-2020

Re: how do customers contact AGL and talk with a HUMAN

following that 'Call us' link leads to the same dead end prerecorded 'answers' and the 'chat with us' link doesn't work. Really, giving frustrated customers a patronising run around is not good customer service.
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christasman Switched-on
12-03-2020

how do customers contact AGL and talk with a HUMAN

I spent over an hour stuffing about on AGL website chasing dead end phone numbers in an effort to talk with a HUMAN but had to give up in frustration after yet another pre-recorded spiel. This is poor service to say the least AGL and I'll check if Energy Australia has better customer service manners.
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