About aladine

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aladine Switched-on
07-03-2020

Re: Very high electricity bill

Hi Ellen, Thank you for your kind reply. For my case, I have reviewed the graph of daily usage in Jan. My daily rate is ~15 kWh/day, compare to Feb daily rate is ~4 kWh/day. That was an enormous change and what I suspect is the smart meter fault. It cannot be a power surge on a particular day but a meter fault. I was called by AGL in week 7 Feb to replace the smart meter, so I assume everything is fixed. Actually, the technician came on that day only replaced the meter, but he did nothing to rec ...
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aladine Switched-on
04-03-2020

Re: Very high electricity bill

For my case(account number 7064 728 384), I have a very high electricity bill in Jan. My house's meter is a smart meter which will auto update daily usage every day. However, when I consult the AGL chat team online, they answer that for smart meter, the reference value are not updated, it can be updated only by manual checking. I am very disappointed with how AGL customer service support me. If the bill is suddenly higher than average(2x or 3x), AGL should stop use the estimate numbers and shoul ...
15 Replies 0 Likes