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AmberStew Switched-on
28-02-2020

Account balance not updating

10 days ago I transferred a credit balance from my old electricity account to my new one due to moving house and paying my electricity fortnightly in advance. The phonecall was easy but 2 days later the balance disappeared from my old account on the app but didn’t appear on the new one. I messaged online and was assured of my new balance and told to try again soon. 4 days later I called and was again assured of my balance and told that there might be a technical glitch and to try later. Now 10 d ...
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AmberStew Switched-on
28-02-2020

Re: Online account does not update balance

Same happening to me now in 2020! Got a statement emailed by request which is correct but my online balance is $500 or so out (and it’s a credit balance so I’m not impressed). Come on AGL get it sorted
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