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peekay Switched-on

Re: I was expected the first bill arrived yesterday

i am in a similar situation as I was apparently nilled in September but I never actually receuived a bill- only a Welcome email. This morning i got an Disceonnection notice and a few hundred extra to pay due to late payment...
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peekay Switched-on

First Bill

i did not receive my first electricirty bill since switching (via paper or email)but I have reeived a disconnection notice this motrning to my email. I did not even receive my bill. I called the contact centre and they sais it was sent out in September but the only email I got from AGL was a Welcome email. This means I have been charged extra already due to late payment. I would like to escalate this problem as I do not believe I received my first bill. I checked junk folder and nothing there ...
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