About Kyliered

Rank: Switched-on

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Kyliered's latest conversations

Kyliered Switched-on
29-12-2019

Re: Not happy ... Customer Service not fixing my overcharged gas bill from 2016

So I've just spent another 45 minutes - this time with your online chat with no resolution and a bunch of platitudes and please waits and I completely understand your frustration (that's just plain annoying and frustrating in itself) to be told that they can't help me but they will raise an investigation and that I should call AGAIN to speak with your resolutions team - that will be the third investigation with no outcome and my 4th waste of my precious time - apparently your system can't adjust ...
2 Replies 0 Likes
Kyliered Switched-on
29-12-2019

Not happy ... Customer Service not fixing my overcharged gas bill from 2016

Hi thereI've phoned customer service twice regarding only receiving an adjustment for 1 of my 2 meters from my July 2016 bill which had estimated readings. The meter reading that hasn't been corrected was estimated to increase from 68848 to 75649 - between 5-8 times my usage on previous bills. For the September 2016 bill the opening read was written as 69529 and no credit has been received for the overcharge which I calculate to be around $99. It took me until the July 2018 bill for my meter rea ...
2 Replies 0 Likes