About MrWill

Rank: Conductor

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MrWill Conductor
07-01-2020

Re: Discrepancy between solar inverter power generation and the AGL app

So... my live data started working again once my account was un blocked, due to not being affected by bushfires. Now i am seeing the live data, it is not matching the numbers i see from the meter. For instance, one day there the meter used about 45kw from grid and 10kw feed in, which is huge! The app data said i used 23 and fed in 12. The 2nd set of numbers is less concerning and more like what i would have used. Now im starting to think the smart meter is displaying the actual usage as grid+sol ...
11 Replies 0 Likes
MrWill Conductor
07-01-2020

Re: App does not show current usage. Has trouble connecting to my account details

Finally the resolutions team have un blocked my billing as i am not affected by fires. My live data started working the same day! Problem solved!
48 Replies 0 Likes
MrWill Conductor
03-01-2020

Re: App not updating electricity usage

I have spoken to a few people from AGL and they have all confirmed if you are anywhere near a bushfire zone your billing/accound has been suspended so you dont get sent bills. Unfortunately this has stopped all data being sent to the app. I am very frustrated like everyone else but they cannot fix the live data until the accound are re activated. I am not affected by the fires but because "considered" to be close my accound has been frozrn too. I have escalated it to be activated but have not he ...
48 Replies 0 Likes
MrWill Conductor
02-01-2020

Re: Discrepancy between solar inverter power generation and the AGL app

I have just recently fallen into this same trap with the smart meter. I believe it has been wired wrong, all my renewable energy is being charged as energy used and the energy my house is using is being credited as feed in energy. I just went out for 2 hours and had everything turned off, my meter said I used 4kw and I fed into the grid 0.2, I look on my inverter app and presto, the solar panels made 4kw in those 2 hours... how do I go about getting this resolved?
11 Replies 0 Likes